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- Create Date February 11, 2025
- Last Updated February 19, 2025
Tourism Manager
Department: Groups
Reports to: VP Groups
Date: 2/11/2025
Responsibilities and Tasks:
- Oversee the coordination and schedule operations.
- Ensure consistency in department proposals and correspondence.
- Review employees’ ticketing and sales activities to ensure cost calculations are correct.
- Hold staff meetings with the group’s department staff, brief and debrief tour managers for incoming groups.
- Prepare and present quotes based on requests received from travel agencies for over-the- road bus tours; group city packages; special events; convention tours and technical/specialty tours.
- Ensure all hotels and services are booked and final confirmation to the clients is sent out.
- Research local vendors, such as hotels, bus companies and restaurants, to negotiate prices and suggest best ideas for clients.
- Approve and sign contracts together with Vice President, if necessary, renegotiate better rates or terms.
- Monitor accounts payable and receivable to insure proper and timely payments from clients and vendors.
- Provide superior customer service to key accounts and assist with the operation of the various events planned and assist with any inquiries they may have.
- Coordinate with other NWT offices when quotes and confirmed tours overlap into other regions.
- Coordinate tour guide briefings by providing information, itinerary, rooming list to assist the guide in helping make the tour run smoothly
Requirements:
- Bachelor's degree or foreign degree equivalent in Tourism Management, Hospitality, Business or related field plus two (2) years of experience as Travel Specialist, Sales Specialist or related occupation including:
- Customer management
- Researching travel services including flights, transfers, accommodation and leisure activities to create a complete travel package
- Coordinating with airlines and international service providers
- Planning customer travel and analyzing travel itineraries, ticketing and booking functions
- In lieu of a bachelor’s degree, an employer will accept an additional two (2) years of experience as a Travel Specialist, Sales Specialist or related occupation (total 4 years of experience)
Salary: $70,000 /year
Location: El Segundo, CA
Send resume to: Lissette Laverde, HR Manager lissette.laverde@alliednewworld.com . Must reference Job Code: MB101200
